01
SITE SURVEY AND MEASUREMENT
We survey the line on site: required travel range, mounting points, working distance, vibration, surface and ambient light.
SERVICE AND COMMISSIONING
DELIVERY IS NOT
THE END OF OUR WORK
An alignment system starts working the moment it is mounted on the line and the operator makes it part of the daily routine. That is why mechanical design, commissioning, operator handover and spare parts are all covered within a single scope.
SERVICE CHANNELS
WHAT DO YOU NEED?
Three channels for three different needs. If you are not sure where to start, contact the helpdesk and we will direct you to the right place.
HELPDESK
A problem on the line? First assessment by phone, a remote check and, where needed, an on-site intervention with the spare part required. The page also lists what to have ready before you call.
Open a support request →RETURN SHIPMENT
If a component has to be examined in our workshop: prior assessment, return number, packing rules, inspection report and redelivery.
See the return process →MANUALS
Application notes are requested by entering your email address. The operating manual, wiring diagram and calibration record are system-specific and requested by serial number.
Go to the documents →SCOPE
WHAT HAPPENS
AT EACH STAGE
This is our standard process. The scope of each project is defined in writing in the quotation.
02
MECHANICAL DESIGN AND MANUFACTURING
Housing dimensions, mounting interface and supporting structure are designed for the application; manufacturing and assembly take place in our own workshop.
03
CONTROL SOFTWARE AND INTEGRATION
Recipe structure, operator panel and data exchange with line automation are prepared before commissioning.
04
INSTALLATION
The system is mounted on the line, mechanical references are established, and power and data connections are made.
05
COMMISSIONING AND VERIFICATION
Recipes are defined, positions are verified and the system is run with real product.
06
OPERATOR HANDOVER
Panel use, recipe definition and daily checks are practised with the operator and the maintenance team.
AFTERWARDS
MAINTENANCE, SPARE PARTS
AND SUPPORT
Fewer maintenance points
In the shuttle architecture all movement is concentrated in one servo axis and the carriages carry no moving electrical connections.
Spare parts
Laser modules, carriages and drive components can be replaced individually, and the critical spare parts list is agreed at handover.
Remote support
Where the automation infrastructure allows it, fault diagnosis and recipe support can be provided remotely.
Extension
As the recipe grows, carriages can be added without replacing the rail assembly; the reserve area is planned for this from the start.
Warranty period, scope and response conditions vary by project and are defined in writing in the quotation.
DO YOU HAVE A SYSTEM IN OPERATION?
Send us your support, spare part or extension request for a ServoMotion system already in service.